🔷 Overview
We understand that life can be unpredictable, and plans sometimes change. This policy is designed to offer transparency and clarity around cancellations, booking changes, and refund eligibility for public speaking courses conducted by Pinchvindi. While we maintain structure in our educational delivery, we are committed to fair and reasonable outcomes for all participants.
Our refund and cancellation policy ensures that both our learners and our team have confidence in the course process.
🔷 1. General Eligibility for Refunds
Refunds may be offered when a participant cancels their confirmed course enrollment, provided specific timeframes and communication guidelines are met. All refund assessments are made in the context of:
When the cancellation request is received.
Whether course materials or resources have already been provided.
Course type (standard group program, one-on-one session, custom workshop).
Operational and scheduling considerations (e.g., trainer time, reserved venue, group size).
We strive to find practical solutions in every situation and may offer refunds, partial refunds, transfers, or credit for future use depending on context.
🔷 2. Time-Based Cancellation Conditions
✅ 7+ Days Before Course Start
Full refund is available.
Option to reschedule without penalty.
No explanation required, but notice via email or phone is essential.
📌 Example: If your course starts on the 15th, and you cancel on the 7th or earlier, you may receive a full refund.
✅ 3–6 Days Before Course Start
50% refund available, OR
Free rescheduling to another available course date (within 3 months), depending on availability.
Materials already sent (if any) may not be reusable or refundable.
📌 Example: Cancel on the 11th (for a course on the 15th), and you may opt to either reschedule or receive half of the course fee back.
❗ Less Than 72 Hours (1–2 Days)
Refunds may not be available.
Case-by-case review is possible.
Credit for future course may be offered, depending on group size, content, and remaining schedule.
📌 Example: If you notify us 24 hours before the start, we’ll try to find a suitable replacement or rebooking option, but direct refunds may not apply.
🔷 3. No-Show Without Notice
If a participant fails to attend a course without providing prior notification (email, call, or message), it is considered a no-show.
Refunds typically not offered in this case.
However, we encourage open communication. Depending on your situation, we may offer a course credit or discounted rebooking.
📌 Note: Repeated no-shows may result in the inability to rebook in the future under the same terms.
🔷 4. Courses Rescheduled or Cancelled by Us
While we aim to maintain course dates as scheduled, unforeseen changes may occur due to facilitator availability, low enrolment numbers, or venue issues.
If a course is cancelled or rescheduled by Pinchvindi:
You will be offered a full refund, OR
You can choose to move your booking to a future date at no extra cost, OR
You may opt for a course credit valid for 6 months.
Our team will notify you promptly by email and phone if changes affect your participation.
🔷 5. Special Circumstances & Flexible Consideration
We understand that unexpected events may arise, including personal or family matters, health changes, or other important obligations.
If you’re unable to attend due to unforeseen and reasonable circumstances, contact us directly. We will review your situation individually and do our best to:
Transfer your course to a future date.
Provide partial or full credit where appropriate.
Hold your enrolment and reactivate it at a later time.
You are never required to share sensitive personal details. A brief explanation is sufficient for us to assist you with flexibility.
🔷 6. Private Coaching, Custom Workshops, and Groups
For private sessions or custom-tailored workshops:
Cancellations made 5+ days prior to the booked session are eligible for a full refund or reschedule.
2–4 days' notice allows for partial refund or one-time reschedule.
Less than 48 hours may be non-refundable due to facilitator preparation and scheduling commitments.
Group bookings (e.g., corporate or team packages) follow similar logic, with terms confirmed in writing prior to program launch.
🔷 7. How Refunds Are Issued
Refunds are issued using the original payment method.
Processing may take 5 to 10 business days, depending on your payment provider.
A confirmation email will be sent once your refund is approved and processed.
For direct bank transfers, we may request your banking details securely via email.
🔷 8. Contact for Refund Requests
To initiate a refund or cancellation request, please contact us as early as possible using the details below. Include your name, course name, date, and brief reason (if applicable).
📧 Email: [email protected]
📞 Phone: +61 8 8377 7844
📍 Address: 279 Goodwood Rd, Kings Park SA 5034, Australia
Our team is available Monday to Friday and aims to respond within 1–2 business days.
🔷 9. Policy Updates
We may update this policy from time to time to reflect changes in our services, operational capacity, or course offerings. The current version will always be visible on this page. All updates take effect immediately upon posting.